Vodacom Business Fibre Sucks

At 8 this morning Vodacom Fibre was off in Steenberg office park. Phoned call centre was told it must be my router, did reset 3 times on their request. Logged a fault report and promised to get back to me. 2 Hours later I phoned back, they said they will escalate problem. Another hour goes by, I phone again, they say they'll send a technician. Guy pitches an hour later, works on router for an hour, can't find error, router is fine. Then he gets a call from Vodacom, the penny drops...he sheepishly admit Vodacom has been offline since early this morning. Long story short, still no fibre service at 17:30. Apparently there is a lack of technicians to fix problems in Southern suburbs of Cape Town. I have heard people say NEOTEL is much more reliable, maybe it's time for a move?