Vodacom Business Fibre

Item: Vodacom
Rating: 1
Author: Dianne V

My first complaint at Vodacom were at 22 November 2022 on Hello Peter. The issue has not been resolved as yet. They have double billed me for services in December as well as for services which is not installed.

It seems that Vodacom Business Fibre does not want to resolve billing issues even when you post it on Hello Peter. I am not sure what the next step will be. Will it be a complaint at Icasa?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Jan 2023, 11:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom's reply27 Jan 2023, 11:45

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Dianne V's updateReviewer Update

06 Feb 2023, 11:13

Dear Vodacom
Please note that the consultant has not made contact with me. I urge Vodacom to please sort this out. My next step will be a complaint at the ICASA.

Regards

Dianne V's update06 Feb 2023, 11:13

Reviewer Update

Dear Vodacom
Please note that the consultant has not made contact with me. I urge Vodacom to please sort this out. My next step will be a complaint at the ICASA.

Regards

Dianne V's updateReviewer Update

08 Feb 2023, 10:19

Dear Vodacom
Please note that it is 8 February and the consultant has not contacted me. I urge you to please help me sorting out the incorrect billing on my account. My original Hello Peter complaint started on 23 November.

Dianne V's update08 Feb 2023, 10:19

Reviewer Update