Vodacom Business Fibre extremely pathetic service!!!

I am a Vodacom Business fiber client and have been offline since Friday 05/01/2023 16:40. I have reported this numerous times with absolutely no feedback or resolution. It's not the first time I've had such trouble with support when I'm offline. They are full of empty promises and beyond that they do nothing. What is the purpose of paying for a business line but you get absolutely no support. All they say is that they are still waiting for feedback. Extremely pathetic service!!!!