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Tamsyn E

1 reviews | Active since May 2023

24 May 2024, 18:40

Vodacom Business Fibre

Don't ever get Vodacom Fibre! Service is pathetic and speed was terrible always! Our line was cancelled end of March notice given beginning of March now they won't release my Frogfoot line so that I can get another service provider. Frogfoot says Vodacom will only release the line 7 June!!! So Vodacom holds the line hostage for 2 months so you cannot get another service provider. I have been on the Vodacom Fibre Call line every day this week for at least 20min each time and still our line has not been released. No direct person I can speak to so poor consultant each time has to handle an extremely agitated person! Stay far away!

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Replies (1)
Vodacom
Vodacom's reply27 May 2024, 08:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team