Vodacom business fibre account

I took a fibre from Vodacom 3 years ago ...I've contacted Vodacom since first week of December the consultants sent me from one place to another after 30 minutes they tell me that they can not assist i need to go directly to the branch because i want my fibre to be moved they said it is a to link something, went to Eastgate yesterday two ladies were just surprised of what i was talking about they said it is not their problem they don't deal with fibre complaints they also told me to the customer service. This morning i called customer care they say i must go to the branch to log a ticket honestly why must i run around like a headless chicken just to get help while they debit my account without fail when i need help nobody is willing to assist I'm so hurt broken and i don't know what to do at this moment