1 reviews | Active since Jan 2015
Vodacom Business Fibre
Well Vodacaom Business fibre decided to magically increase my monthly bill from R182 to R482 without any communication etc.
I have been paying R182 per month for my business fibre line for well over 24 months. Since March 2024 I get a bill of R482 and decided to contact Vodacom. Held on the line for well over 10minutes being pushed from 1 department to another and was eventually told that they cannot help me and I should send an email. Now after sending the email I get a case number on the 30th March 2024. I called in on the 2nd April 2024 and eventually get told that the agent handling my case is busy and I will get feedback before 12pm and guess what, no call, email, nothing!
Vodacom please advise what justifies an increase of over 150% on a fibre line?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
If my query is still not settled by Friday the 5th April you surely losing a client that's been with you for over 3 years
If my query is still not settled by Friday the 5th April you surely losing a client that's been with you for over 3 years
It's been over 2 weeks and not an outcome in sight.
You guys are really pathetic and I cannot describe how utterly dissatisfied I am in your service.
It's been over 2 weeks and not an outcome in sight.
You guys are really pathetic and I cannot describe how utterly dissatisfied I am in your service.