PS
Prevershini S

1 reviews | Active since Jan 2023

30 Jan 2023, 11:17

Vodacom Business Fibre

Vodacom Business Fibre has the most pathetic service starting from the sales consultants through to telephonic support. We have been dealing with 2 days of fibre downtime and with every exhausted avenue of email and telephonic communication we have not received any assistance or feedback. Upon signing of the contract we were promised 2 hours downtime for the business contract. We have been trying to get the entire package up and running from November 2022 and still dealing with issues till today.

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2023, 12:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team