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paula R
1 reviews | Active since Aug 2014
04 Oct 2021, 10:07
Vodacom business ethics
This company has been giving me the worst service. They have extended my contract date and said that I requested this as Covid relief. I have being paying my full balance every month and never ever requested this form of relief. I asked for the recordings and was promised them. Up to now I have received nothing. Dealing with Vodacom has been my worst nightmare. I find numbers on my bill that I don't even know about and every few months I have to call regarding numbers that I am billed for.
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Replies (2)
Vodacom's replyOfficial
04 Oct 2021, 10:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Oct 2021, 10:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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paula R's updateReviewer Update
05 Oct 2021, 11:44I've been contacted by Vodacom and they are accusing me of taking a Covid package on a self help platform.A platform that I am not even aware of. They refuse to take responsibility and accountability for their actions.
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paula R's update05 Oct 2021, 11:44
Reviewer Update
I've been contacted by Vodacom and they are accusing me of taking a Covid package on a self help platform.A platform that I am not even aware of. They refuse to take responsibility and accountability for their actions.