Vodacom Business Doesn't Care!

****** phone, wife in hospital, no business connectivity. After 2 days getting info from Marjorie and co at Vodacom 4U, Vodacom Business gives misinformation info as to requirements for a hand-piece not being added to my business account. Initially the reasons were the account wasn't paid up and latest payment would be allocated and all would be ok! The last reason given was 'returned debit orders\ (all re-paid) is why a new handset can't be added to the account! This account is 20 years old (3 upmarket phones)