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Ron O
1 reviews | Active since Dec 2009
04 Mar 2021, 20:22
Vodacom business, disgusting follow-up service.
Vodacom Business. I have been in contact with no less than THREE consultants (both via your customer service channels, and a consultant in-store at a dedicated Vodacom Business branch) about a contract upgrade, and NO ONE has gotten back to me. Tomorrow it will be a week that I've been trying to action an upgrade. This is disgusting service towards a long-term client of over 20 years.
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Vodacom's replyOfficial
05 Mar 2021, 08:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2021, 08:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ron O's updateReviewer Update
08 Mar 2021, 14:58Not a single call from Vodacom since my complaint!
Called the business sales centre AGAIN today, spoke to someone called Felicia, who was so rude from the outset of the call.
I've experienced rude call centre agents in the business division before - this is very much a problem Vodacom needs to address!
Called the business sales centre AGAIN today, spoke to someone called Felicia, who was so rude from the outset of the call.
I've experienced rude call centre agents in the business division before - this is very much a problem Vodacom needs to address!
RO
Ron O's update08 Mar 2021, 14:58
Reviewer Update
Not a single call from Vodacom since my complaint!
Called the business sales centre AGAIN today, spoke to someone called Felicia, who was so rude from the outset of the call.
I've experienced rude call centre agents in the business division before - this is very much a problem Vodacom needs to address!
Called the business sales centre AGAIN today, spoke to someone called Felicia, who was so rude from the outset of the call.
I've experienced rude call centre agents in the business division before - this is very much a problem Vodacom needs to address!