Vodacom Business - Disappointing service

Vodacom Business - very disappointing service from a "Business Unit Specialist" with a simple task of adding an iPhone contract to our existing business account. I have a string of emails where I have to ask twice for feedback. She apologizes on almost every email. I would like an email address I can forward this string of emails too. We were first told we would get the phone hopefully on Tuesday, then Wed, then Thur, now its only tomorrow which is Friday, after expressing it is urgent on Friday the 3/03/2023.