AB
ANGELO B

1 reviews | Active since Mar 2009

15 Sept 2015, 16:50

Vodacom Business Customers Suffer!!!!

I put in an online request for the new Galaxy Edge 6+ (Level Link and Cordless Charger included) on 18/08/2015 to date no phone. Vodacom Business Customers cannot have the deal advertised due to Vodacom not having \deal codes"on the business customer system. I was told to wait for sales person to call me to proceed with the Upgrade on my current contract. This did not happen - I was not contacted - Instead I had to make more than x10 calls to *** myself - and to date to NO support. I was put through to Debbie Subramany whom advised that the deal had now become available on 10/09/2015 we talked through the contract then advised she would call me back either that same day or the next to get my address to send the phone to me asap. To date NO PHONE still no deal on the system for Business Customers. Spoke to manager Alison Adams on Monday as there was no call back for my address"

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 23:17
Official
Hello angelolb,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team