Vodacom Business Customer - Upgrade complaint

Upgrade: I wasn't looking to upgrade my business contract that expired in July and was called by a Vodacom agent on the 24th of October doing their sales pitches and agreed to upgrade. Since this date I am still waiting to receive my phone. I received daily sms notifications that my phone is on back order and emailed the agent who told me my phone has been couriered, but nobody was there to receive the parcel with RAM. I have not received a call from Ram who and called Vodacom with no luck. Then spoke to the agent again last week Tuesday the 28th who then apologized and threw in some free gifts for me not to cancel the upgrade and said i will receive my phone within 2 days with postnet to postnet delivery. It's another week later and I have still not received my phone and not getting any feedback from the Vodacom representative. SMS notifactions again that my phone is on back order but the upgrade has been processed. The representive told me he was our business representative which I highly doubt. I am shocked and highly dissapointed that after a month and a week that nobody has a clue where my phone is and promised to rectify their mistakes. I have to do a follow up daily and get a one-liner response, that he is checking but does not come back any feedback.