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Abdullah B

1 reviews | Active since May 2011

26 Dec 2022, 20:23

Vodacom business contract not activated for three weeks since approval

I app**** for a business contract online on 30 Nov 2022. I was contacted a few days later by an agent who indicated that I would need to go instore to have the number moved from my personal name to the business. I made my way to the Rosebank store and filled out the necessary documents waited three days for them to confirm eligibility and went back in to sign the contract. I was told it would take 24 to 48 hours to activate its been three weeks and my contract had not yet been activated. I have made contact numerous times with the store manager who says she is following up but she is not getting any response from vodacom. I have made contact with Vodacom social media team who directed me to the business customer care. I tried calling your business line (***) but each time I get put back to the normal customer care so I am unable to speak to an agent. Normal customer care cannot assist me as they say it is a business contract activation issue. I Don't have an active business contract so I cannot call the business call centre. I have sent numerous emails to *** no response either. When i went back to your social media team they say they cant help I should try the call back feature on the website. I have requested 6 call backs and have not been called back from the business callback option on the website with no one calling me back. This is frustrating me all I need is my contract to be activated. This is a business contract I am currently in limbo as I am on prepaid how am I supposed to run a business like this. Your service is truly pathetic. In contrast I also app**** for a contract in my personal name with MTN on the same day 30 November i was contacted on the 1 December vetted by the 3 December and the sim card delivered to my house by 07 December and activated by the 8 December. Ref no: ***6 ISDLog ***

0
Replies (4)
Vodacom
Vodacom's reply27 Dec 2022, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AB
Abdullah B's update28 Dec 2022, 19:36
Reviewer Update
No consultant has made contact with me I waited the whole of yesterday as well as today. It appears Vodacom has now initiated something on their side as my sim card has been deactivated. I now dont have any connection leaving me without anyway of using my phone. When can I expect that my sim card will be activated
AB
Abdullah B's update03 Jan 2023, 16:20
Reviewer Update
Still no contact from any of your consultants this is going on for a month you guys really don't care
AB
Abdullah B's update20 Jan 2023, 10:35
Reviewer Update
it has been another 7 days and still my contract has not been activated. I was called into store last week saying i require a sim swop for as they could not activate on my current sim card. I did the sim swap on Sunday but still my contract has not been activated. The store keeps me updated saying they are waiting for something on Vodacom's side they keep opening tickets and you guys keep closing them without resolving the issue. The store is not the issue. They have been as helpful as they can by constantly escalating the matter. Vodacom's back-end support is the issue and no one at Vodacom is willing to do anything about. I as the customer is expected to just sit around and wait until someone at vodacom decides to get up and do their job. I mean this contract was requested on the 30 November today is the 20 January. Is this not a ridiculous amount of time to you that i have to wait for my business contract to be activated?