Vodacom Business, Chatz, Iftekar Khan. Pathetic Service.

I placed an order for a Business LTE package on the 5th of December 2020. It is now the 19th of January 2021 and I am still awaiting delivery. The shop keeps referring me to the call centre, the call centre keeps referring me to the shop and round and round we go, and in the meanwhile my order is not getting delivered. The lady at the shop (Gugu) cant even supply me with a sales order number or a waybill number as she claims to be waiting for a response from Iftekar Khan (Regional sales manager at Vodacom) who is never available and outright refused to expedite my order and made it very clear that Gugu is not allowed to give me his number so that I can contact him directly. In fact it is an impossible mission to get a hold of any kind of contact number for anyone in management at Vodacom.

Absolutely pathetic service and I am now going to start the process of cancelling all my other Vodacom Business contracts, which includes all my company cellphones and data contracts.