Vodacom Business Call Centre a dismal failure
We took out a contract via Vodacom's Business Call Centre, and have had the most horrible experience: 1) It has been 4 months since the contract has been approved, and still the service is not working well. 2) The call centre is very unresponsive, commits to call back and almost never does 3) The text messaging service on the number is not working, and no one is putting much effort in to have this resolved. I am tired of reporting the error 4) Vodacom lacks integrity in their dealing with us. We at some stage tried to cancel the engagement with Vodacom, they were set to come and collect the device, never did, and then suddenly started charging us, after having the audicity to tell us they could not get hold of us
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Feb 2019, 16:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2019, 16:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
06 Mar 2019, 11:57Vodacom's Customer Department has not yet called me "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
's update06 Mar 2019, 11:57
Reviewer Update
Vodacom's Customer Department has not yet called me "Kindly be advised that a consultant will make contact with you in due course to assist with your query."