Vodacom Business Broadband lite, incompetence

The ****le and sim card for my business broadband connect lite was ******. It's been 2 weeks going into the 3rd week, and vodacom still have not been able to do a sim swap for me. First I was given a new sim card with a commitment to activation with 24hrs. When the sim card was still inactive I was told a different sim card is required & would be sent to me within 5 working days. Then I was told another story, and another story etc, all this via a Vodashop in East London, that I have been dealing with. The strangest thing is despite how big they are, no one knows how to do it. Everyone in Midrand will not accept responsibility, but will refer you to the next person. Vodacom don't seem to understand that I use this device for business and I now have to drive to various place to access free wifi during my working day. I still need to access documents (which are in my office), or print items, so I must drive back and forth as the situation requires. We still don't know when, how or if this issue will be resolved at all.

Come end of the month, vodacom expects me to pay for data with money, that I potentially didn't make, because I could not use the data which they are withholding from me, because of their incompetence. If I don't pay them, then there are all sorts of legal implications & blacklisting. If they don't do their part, they apologise & move on. Someone at vodacom needs to be held accountable.