BC
Bev C

1 reviews | Active since Aug 2024

06 Jan 2025, 16:16

Vodacom Business as pathetic as ever!

New year, same pathetic service from Vodacom.

In August 2024, they DELETED my whole account for no reason. I had no connectivity for two weeks on a business account.

When they opened a new account for me, they didn't credit the two weeks when my lines were deleted. They charged the full package price.

Besides that, they increased my package price, so it cost me more. My contact for these packages only ends in May 2025.

Naturally, I haven't paid the increased package price or the two weeks without service (which they never could explain). I called their call center and sent emails, which everyone knows is a waste of time.

So now they're back to their threatening letters and sms messages.

Fix up your admin, Vodacom! Credit my account with the amounts I don't owe to you.

0
Replies (1)
Vodacom
Vodacom's reply07 Jan 2025, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team