1 reviews | Active since Oct 2016

18 Aug 2021, 12:34

Vodacom business app pathetic

Hi , I would like to firstly say for well established company like vodacom,I’m utterly disappointed with there business app, it user interface is pathetic and the system most of the time crashes.

I had an issue with my WiFi as it had got hacked and few people were logged on *******ly however you cannot just go to the vodacom business app and kicked these users out as the app does not allow you to do that. So while people are abusing your WiFi data you first have to send an email and await a reference number before anything can be done , this is really frustrating and a disappointment on vodacom side .

The technical guys called me to ask what my complain was about after informing them about it they agreed but said they can’t do anything about it.

So please guys if you can stay far away from vodacom as you can’t #win with them .

0
Replies (1)
Vodacom
Vodacom's reply18 Aug 2021, 13:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team