Vodacom business acount migration at snailspeed - Why ???

I have tried to do an migration for my father in law in November. We want to migrate from a personal account to a business account as he accepted a 5gig contract router last year not understanding the technicalities. So if it goes through the business this can not happen again. The forms has gone in long ago but VODACOM has a very unreliable system and now it seems to sit in a queue.