Vodacom Business account NOT IN ARREARS!!!!
Going to cancel our business contract with them. The stopped our phones on 7 December 2020 as they said the account was in arrears. We paid twice in November 2020 and once in December 2020 (with a different reference) which put us on credit with them. We emailed the proof of payments to them on 7 December 2020.
Today (18/12/2020) I tried to upgrade at the iStore and our account still shows in arrears which is pathetic *********** service by Vodacom. They have the payments, they actually owe us money yet they switched off the account again for a while today and we are unable to upgrade as they cant allocate a payment which was sent to them 11 days ago.
Pathetic.
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Vodacom's replyOfficial
18 Dec 2020, 13:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team