VODACOM BUSINESS - A ********** ORGANISATION

Vodacom Business once again only succeeds in offering zero service and charging it's customer for upgrade packages which were never selected. This is tantamount to ***** and/or theft. I wrote a comprehensive complaint on this website only a couple of weeks back. Surprisingly and much to my delight, a Vodacom representative contacted me shortly thereafter and assured me he would escalate my complaints to the appropriate level of management who would be in contact with me directly . Well, it's been 2 weeks since and not a word. They simply continue to charge me for a package which I did select and, as I am reluctant to make payment for something which is not of my choosing, I now receive a threatening email advising me that payment is overdue and they will be cutting off my business lines if not settled asap. It is incredible how they can absolutely cripple an organisation such as my own through THEIR own incompetence, negligence and disregard for customer service. What is even harder to fathom is that no-one seems able to help. I have called Vodacom Business on numerous occasions - according to them it's an in-store matter and I must take it up with the store. .. but they will see what they can do. As you can guess, they did nothing. The Vodacom store where I upgraded my contract - @ Hyde Park Shopping Centre - and specifically the duty manageress, Precious, does not even have the courtesy to respond to my emails. The previous duty manager, Nick, who has since relocated to a Vodacom store in the Western Cape, tried and failed to rectify the upgrade errors. Since his departure, there seems nowhere for me to turn. Emailing VBS-ADMIN has only exacerbated the problem as, instead of fixing the upgrade errors, they have made them worse. I simply cannot keep emailing VBS - more than 10 emails in the last 5 weeks - emails which explain very clearly what needs to be rectified. Yet it is as though they cannot read or simply do no give a damn.

Shocking organisation with zero avenues for recourse. Sign up to Vodacom Business at your peril !!!!