JB
Johannes B
1 reviews | Active since Apr 2015
11 Oct 2025, 07:42
Vodacom ********* business
Contract ended a year ago and if you don't cancel, they keep on billing you the full amount of the contract which included a cellphone. So you keep on paying for that cellphone until you cancel the contract regardless of the contract end date. ********* in my opinion. After charging the full amount for a year after the contract ended the account fell into arrears and Vodacom deleted the number, a number which was used in a business for the past 20 years and the business is failling as a result. Even if the arrears is paid in full, we can't get that number back because it was deleted and the arrears amount shouldn't be so much as the contract ended a year ago.
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Replies (1)Vodacom's replyOfficial
11 Oct 2025, 17:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Oct 2025, 17:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
