WS
Wilbur S

1 reviews | Active since Feb 2016

09 Jan 2023, 21:50

Vodacom bundles expiry change upon purchase(**********)

Vodacom doing ********** advertising..

So on the app you have an option of buying social bundles. I purchased a 50mb Whatsapp bundle on two occasions and paid like R1.50 for each bundle..

Now the app clearly states (in the screenshots below) that the bundle is valid until midnight but as soon as I purchase the bundles it shows that its valid only for an hour.

I know the value of the bundles are small and its not a lot of money but the principle still exists. If a bundle says it will last until midnight then it should last until midnight or do I have it wrong.

Yes i can purchase larger bundles, thatz not the point, the point is things should last as long as it stipulates it will last for, the expiry date shouldn't change upon purpose.

Now I dont want to buy any other bundles because I'm afraid that the bundle will expiry date will change.

I love Vodacom and have been a loyal customer since I first got a phone but with this false information, how am I supposed to trust that I will receive what I pay for.

I feel like I should move over to another network..

I am a very disappointed customer

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2023, 08:25
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team