CB
Carlyle B

1 reviews | Active since Nov 2014

01 Feb 2017, 21:18

vodacom bundles charges

<p>I was in the hospital and went into youtube on my phone to check out some woodworking tips</p> <p>When I left the internet and I saw I got mail, it was Vodacom, I was charged R2000.00 two thousand rand (R2000,00) for 45 minutes I was shocked, I told one of my friends the insolent and they told me they were also caught by Vodacom and found out that is the way it works WOW WHAT A SHOCK I I don’t think people caught out this way are very happy about it, why don’t give the customer the choice to accept this agreement when signing a contract as default it should be blocked unless explained to the customer to keep it open and explain what the consequences will be, I don’t think anyone with common since will agree with that, come on Vodacom this is not playing the game.</p> <p>It I were to service a customer’s vehicle he who would expect a bill around R2000.00 to R3000.00 and he comes to collect his vehicle and gets a bill of R13000.00 and no one contacted him for anya authorization to carry on you will be in big trouble , I know anyone will be upset and that is the way Vodacom operates?</p> <p>I dare Vodacom to advertise on tv that you could be charged these crazy amounts, you will lose a lot of customers</p> <p>I think Vodacom makes , the way I see it ,makes millions of rands in the ******** manner</p>

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 10:19
Official

Good day,

Kindly be advised that your query has been forwarded to Vodacom Business who will contact you with feedback. Your reference number is EC-0BFE-2OHRO0.

You may also contact them on ***.

Regards,

Vodacom Consumer Webstite Team