GM
Gary M
1 reviews | Active since Mar 2018
27 May 2023, 23:38
Vodacom Bundle data dispute
A very bad experience from Vodacom network, my 20G was depleted in literary a day and half, I called the customer and a lady named Kiki couldn’t assist, I bought a 4G then after and was depleted with 30mins I was forced to buy another 4G which Depleted in 4hours like what the hell, I don’t even have apps running in the background. So I’m just under 2 days more that 30G depleted and no one know what happened to my data and I guess I must buy again. It’s the first time experiencing such, been with Vodacom for over 10 years and on the Red VIP package. I hate the fact that I can’t be compensated my data and I must keep buying yet no one can give me answers.
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Replies (2)
Vodacom's replyOfficial
28 May 2023, 08:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2023, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 May 2023, 14:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with the relevant team on the 27-05-2023 and was assisted with your data dispute query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with the relevant team on the 27-05-2023 and was assisted with your data dispute query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply29 May 2023, 14:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with the relevant team on the 27-05-2023 and was assisted with your data dispute query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with the relevant team on the 27-05-2023 and was assisted with your data dispute query.
Regards
Consumer Website Team
Best regards,