RW
Richard W

1 reviews | Active since Mar 2018

14 Mar 2018, 21:27

Vodacom = Bunch of *******

This is my open message to Vodacom: "HELLO Vodacom I've noticed for a long time that my airtime gets ******. It disappears regularly. It is ********* & bad for your business. Vodacom has become seen by many as a bunch of *******. If this is not investigated and resolved your company will find clients porting to other service providers in millions. Richard Walker ********** 613 17 Feb. 2018" I get messages that I am subscribed to "games.vodacom". I have never and will not subscribe to " games!" I do not play games.! If Vodacom can prove that I have subscribed it must have been in some kind of fine print or couched in some language not understood by most people. I would like this kind of ********** business practice investigated by an ombudsman. Richard Walker

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2018, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team