VODACOM bunch of ***** and *****s!!!

<p>On the 20th of February 2017 I bought 1GB of data. When I bought that data I told myself that I will mornitor my data because last month I ended up buying something like 500 MB 4 times because 500MB was lasting me for only a week. I let it slip because I had changed a phone. This month when I bought that 1GB I made sure that the only application that is running is whatsapp. I had only log in 3 times on my Facebook account ,less than 5 minutes, then logged off, again made sure that the application is not running on the background. </p> <p> </p> <p>Today on that 1GB I was left with just over 500 MB mind you it's only the 26th.. 6 days down the line I'm left with 500MB. Today just before I took a nap round 13:20pm. Today I checked my data, still it was just over 500MB. At 15:22 I was woken up by an sms as the phonene was vibrating next to me.. to say YOU HAVE LESS 200 MB OF DATA AVAILABLE.. another sms came at 15:29 came to say YOU HAVE 99 MB OF DATA AVAILABLE. I woke up to check my data.. indeed I I had 99MB & at 15:33 I received another one saying YOUR DATA HAS RUN OUT. I then received another one. Saying you have been paying R2 per 1 MB, meaning now it's taking my airtime. Mind you it's only Whapsapp that is running & I'm not even active.</p> <p> </p> <p>I then called VODACOM to asked them what is taking up so much of my data. I got through to their PE call centre , I spoke to Zethu Bhudaza explained to her as to what happened, she just said there were applications that were running while I was sleeping as I was taking a nap. I told her that it was only watsapp that was running.. she just said I need to go to VODACOM shop so they can check my phonee. </p> <p> </p> <p>I then requested to speak to her superior as she just said I need to go to VODACOM shop there is nothing they can do on their side. I then spoke to Morney Van der Merwe who said that they will escalate it to their IT department in 24 hrs. I told him that I'm not accepting that, I want it fixed now. He then said he will give me R50 airtime just to compansate me. I asked him if will it buy the 500 MB that I had, he said no, then he said he will give me R99 to buy my 500 MB I then said ok.</p> <p> </p> <p>Indeed while I was on a line with him I received an sms to say YOUR ACCOUNT HAS been updated with a value of R99.. the time was16:05, before he loaded that R99 He kept on saying your mobile data needs to be off cause if it's not off it will take that airtime. I advised him that my mobile data is off. Then I converted that R99 to data after he dropped the line.</p> <p> </p> <p>My mobile data was still off mind you. At 16:17 I switched on the mobile data & rep**** to 1whatsapp message.. When I checked my data BOOOOOM I NOW HAVE 487 MB From 500MB YET THERE ARE NO OTHER APPLICATIONS RUNNING. AFTER A SECOND I KEPT ON CHECKING, IT HAS GONE DOWN TO 469MB, IT KEPT ON DECREASING.. IM NOT DOING ANYTHING IM JUST CHECKING THE BALANCE, BUT ITS DECREASING.. BY BY 16:49 THE 500MB THAT I WAS GIVEN BY VODACOM IS FINISHED BUT I ONLY REP**** TO 1WHATSAPP MESSAGE. I WANT MY DATA PLUS MY AIRTIME THAT YOU TOOK AFTER MY DATA JUST DISAPPERED!!!</p> <p> </p> <p> Clearly VODACOM is not a service provider that you can trust. AFTER this I'm gonna port to another network. I can't be buying data every week without using it......NEVER!!!</p>