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Ron L

1 reviews | Active since Feb 2011

10 May 2018, 19:14

Vodacom bullying the public

I received my Vodacom invoice and statement today. To my surprise (no prior notice received) my contract cost was escalated by 13%. I called the customer care department, I was told this increase is due to the VAT increase. VAT only increased by 1% !!!! Phoned another operator and same message was given and I was also told that I am compensated with more data.

Firstly, Vodacom is exploiting the 1% VAT increase by using this as an excuse for their contract increase. This in my opinion is absolutely disgraceful. Secondly, I did not ask for more data and refuse to see this as consolation to paying exorbitantly more on my contract! Lastly, Where is the telecommunication OMBUD and ICASA in this instance to protect the public against this blatant exploitation!!

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Replies (4)
Vodacom
Vodacom's reply10 May 2018, 20:29
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 11:22
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

RL
Ron L's update14 May 2018, 17:45
Reviewer Update
You must have misunderstood. Nothing is resolved. I went and had a look at when you stated you sent me an message. There was no message sent 29 March as you claimed and the increase could still not be explained. I am still infuriated by this bulldozer approach that Vodacom took and cannot think that these exorbitant increases is condoned by the regulatory authorities!
RL
Ron L's update19 Dec 2018, 08:27
Reviewer Update
STILL NO RESTITUTION! Vodacom phoned me back and stated that because I am a loyal customer, that they will return my contact rates to what it was and refund the months they had overcharged me. To date nothing has been corrected and issue is still outstanding. Vodacom is a joke and will definately lose me and my wife as a customers!