VM
Vuyo M

1 reviews | Active since Jul 2014

01 May 2020, 02:39

Vodacom bullying tactics on unauthorized debit orders

I have tried on numerous occasions to be rid of Vodacom. I took out a phone contract and I was paying +/-R1200 . The deal came with free phone & R50 airtime. 2 years later at the end of my contract I cancelled this around Oct Nov 2019 and was penalised for 1 month. Suddenly in Feb 2020 there's deductions from my bank account of R60

I've called on numerous occasions the answers I get on when I signed a R60 contract are all over. One consultant eventually told me this is for the free phone I received two years ago... Vodacom has decided to now deduct R60 airtime for the phone I received 2 years ago. This for a phone I lost ages ago

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Replies (1)
Vodacom
Vodacom's reply01 May 2020, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team