TK
Trishen K

1 reviews | Active since Nov 2021

24 Nov 2021, 13:34

Vodacom Bullying Tactic: Listing to make me pay after contract ended.

I had a contract from 2018 to 2020. Just before the contract ended I emailed and called Vodacom to end my contract and to not make the contract a month to month contract. I got the contract for the phone and never used the Vodacom sim card. Vodacom started to bill be for a few months as a month to month client from August 2020 until end December 2020. I was contacted since then by their debt collection companies who I shared my correspondence to. My bill is only R981 but now I have been listed as a defaulter. Vodacom you did not have my consent to change my contract into a month to month contract. Your cancellation department assured me the billing will be cancelled but instead you lodged a judgment against my name. This is **************** attempt and just pure bullying tactics to get money that you are not entitled to. Please contact me to sort this matter out as you are too quick to take my business yet don't bother taking care of me as a client when I want to end the contract. I have all the email correspondence as proof and also you can search for my many calls since August 2020 confirming my cancellation of my contract. I need this listing removed failing which I will take this to court as you have no legal grounds to bill me after I instructed you in wrting to cancel my contract in August 2020.

0
Replies (3)
Vodacom
Vodacom's reply24 Nov 2021, 13:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TK
Trishen K's update25 Nov 2021, 13:11
Reviewer Update
Hi,

I have still not received a call or an email regarding this matter. It seems your Hello Peter team is quick to pretend to respond and then do absolutely nothing at all.

Vodacom your name is dropping in the industry and your bullish business practices such as what I am experiencing is not helping whatever is left of your image.


TK
Trishen K's update12 Jan 2022, 09:53
Reviewer Update
Vodacom your empty promise that you have reviewed my complaint and reversed the ITC listing on my name is simply not true. Your 7-14 days turnaround time (dated 26 November 2021) to have my ITC record cleared has NOT happened.

Furthermore I have been bul**** by your debt collection company with phone calls and sms's almost daily. This needs to stop and you need to ensure that you keep to your word in this matter.

Can you email me proof that you did submit to remove my listing? Something so that I can pursue the matter as my credit rating is taking a knock, not yours.

Your customer service for this matter is unacceptable. To take almost R20 000 from me over 2 years is great but to help me with this ********** listing that YOU caused is proving to impossible.

I hope when you respond it will be based on work actually done and not a name saving reply that has no substance.