Vodacom Bullying Me
Vodacom have been deducting my 2 cellphones from my account every month and now they tell me they are going to deduct all the money from my account at the end of March for those 3 months.
They are not willing to give me the opportunity to show them that the money has actually been deducted. They just want to bully a customer that has been with them for over 10 years.
They do not want to help me or my wife over the phone and the service is absolutely disgusting. 10 years of great service down the drain in 2 days.
I am in Kenya so you will not be able to reach me on the number provided. My Kenya number is + ********** 46511. Call me if you do not want to lose a loyal customer.
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Replies (1)Vodacom's replyOfficial
20 Mar 2019, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
