GB
Gerrie B

1 reviews | Active since Jan 2019

17 Jan 2019, 09:33

Vodacom... bullying market giant!

Vodacom is the most difficult company to approach on account related issues. They have no support at their outlets and employ people whom has very little experience of accounting, therefore impossible to resolve issues over the phone. I cancelled my subscription last year January (a month before end of term as required). When porting the number in question On 16 Feb 2018 I was bul**** to pay a final amount for balance of contract before the number could be released to the new service provider which I did not agree with but did so in anyway in order to have the number ported. Two months later Vodacom had another final account to settle! When requesting the details of this amount I was told numurous different reasons such as missing November payment then January payment then balance of contract etc etc!

VVM attorneys (Vodacom in-house attorneys) were the next to contact me demanding payment for something that they can also not explain, yet demanded full payment before they could resolve my dispute. Yesterday I went to "Vodashop Secunda" Mall where I was once again unsuccessful and received shameful treatment from a *********** employee! Vodacom is a market giant that bullies end users into paying additional sums of money especially at the end of contracts .....

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2019, 09:55
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
GB
Gerrie B's update24 Jan 2019, 11:11
Reviewer Update
It's now exactly one week later and nobody called me