DW
Dieter W

1 reviews | Active since Oct 2021

05 Jul 2024, 09:10

Vodacom Bullying customers refusing to Upgrade

I have 2 Data contracts with Vodacom, as well as a Normal Line rental contract. I have have a million phone calls regarding the 2 data contracts that are close to expiry, and the more I tell the Vodacom agents, or their contractors that I am not interested in upgrading, the more I get spammed.

In the last day I have received 7 Phone calls from a Bloemfontein Number ***, as well as Vodacom Insurance with a 079 number. Vodacom and their agents are bullying customers, and I have decided to terminate all my accounts with vodacom once they come to the end of their terms. I have had it.

0
Replies (2)
Vodacom
Vodacom's reply05 Jul 2024, 10:18
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

DW
Dieter W's update08 Jul 2024, 12:44
Reviewer Update
Please note that the same number has contacted me 6 times since response was sent.
Nymber that keeps on spamming me is ***.