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Sandile S
1 reviews | Active since Aug 2022
10 Aug 2022, 20:00
Vodacom bullying
I am being bul**** by Vodacom to pay an amount by the end of this month, which I was wrongly accused of not settling the account, I have even provided all the necessary documents including a drafts of summons from Vodacom which was settled a year ago and which amounted to R269, but now after settlement they now come back and say I now owe a further R1000, and I unfortunately have to pay because they can't track my account payments, the Vodacom attorney even admitted that the was a mistake but I unfortunately still have to pay, because it affects my credit record.
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Replies (5)
Vodacom's replyOfficial
11 Aug 2022, 08:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2022, 08:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sandile S's updateReviewer Update
15 Mar 2023, 16:14I need your team to contact me urgently to discuss this settlement letter. I received no communication regarding any continuation of billing.
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Sandile S's update15 Mar 2023, 16:14
Reviewer Update
I need your team to contact me urgently to discuss this settlement letter. I received no communication regarding any continuation of billing.
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Sandile S's updateReviewer Update
11 Jan 2025, 17:55Made an effort to contact Vodacom and Vodacoms attorneys (Rasima Attorneys) as I attempted to open a phone contract, was told by Rasima attorneys that my account has been ended by Vodacom, called Vodacom and they said my case is with Rasima attorneys, 2 years later and I still can’t get a phone contract because of Vodacoms poor administration.
Vodacom account I***
Vodacom account I***
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Sandile S's update11 Jan 2025, 17:55
Reviewer Update
Made an effort to contact Vodacom and Vodacoms attorneys (Rasima Attorneys) as I attempted to open a phone contract, was told by Rasima attorneys that my account has been ended by Vodacom, called Vodacom and they said my case is with Rasima attorneys, 2 years later and I still can’t get a phone contract because of Vodacoms poor administration.
Vodacom account I***
Vodacom account I***
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Sandile S's updateReviewer Update
14 Jan 2025, 16:10*** please call me on this number
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Sandile S's update14 Jan 2025, 16:10
Reviewer Update
*** please call me on this number
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Sandile S's updateReviewer Update
27 May 2025, 14:56After deep discussions with Risima and Vodacom, I have now received 2 settlement letters but still my record still shows as owing on my credit record, 1st letter of settlement dated 31 March, I then followed up again to say that my credit record is still spoiled, I was then given another settlement letter dated 23 April, was anything done on vodacom's side or are the letters just a paper?
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Sandile S's update27 May 2025, 14:56
Reviewer Update
After deep discussions with Risima and Vodacom, I have now received 2 settlement letters but still my record still shows as owing on my credit record, 1st letter of settlement dated 31 March, I then followed up again to say that my credit record is still spoiled, I was then given another settlement letter dated 23 April, was anything done on vodacom's side or are the letters just a paper?