CW
Calvin W

1 reviews | Active since May 2017

05 May 2017, 09:11

Vodacom Bullying

<p>In December 2016, I moved my contract over to my own name and started a new contract. Paying a large amount to make my contract cost less per month and having to pay one month more on the old contract. The new contract started February but according to Vodacom their contracts run for 25 months and they continue to take off the previouse contract plus ther new contract.</p> <p>I have been into Vodacom Blue Route at least 9 times and each time get a different version of the story and I have contacted their call center only to have their accounts department put the phone down on me. They have now blocked my phone for the second time even though they owe me money according to Blue Route store.</p> <p>I have my contract with me but nobody seems to acknowledge it. It clearly states: on the 15 December 2016, that i have 1 month remaining on the old contract and then the new contract starts.</p> <p>We are now in May and I still don't have this sorted and nobody at vodacom wants to help me. I am totally fed up and need this sorted and all the moneys Vodacom owe me should be sorted!</p>

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Replies (1)
Vodacom
Vodacom's reply05 May 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team