Vodacom bulling tactics

I have been a loyal customer of Vodacom for many years. In February 2021 I bought 3Gigs of data @ a cost of R229. The transaction reflected on my bank statement and on the Vodacom App. Yet the data was never transferred.

When I called them I was assisted by one called "Normally" who was extremely rude and even called me a **** when I told her that the App showed a finalization on their side. She linked me to my bank and even went as far as wanting me to share my personal banking details with ABSA with her in attendance on the phone.

She also started making noises that "If I want the data that I should......" almost setting a condition of bullying. I now have to wait 3 to 5 days for the bank to investigate albeit that the amount reflects on my statement and with visible confirmation on the Vodacom App that it was paid and finalized (without me getting the data).

Vodacom - shame on you - it appears that you now have staff who are extremely rude, unhelpful and also dubious - why would they want to hear my banking details. SHAME ON YOU!!!!!!