MJvv
Mark Janse van vuuren

1 reviews | Active since Sept 2011

31 Mar 2015, 07:56

Vodacom Bullies us into paying higher fees

I received four letters of increase , one for each of my current contracts. I don't appreciate these letters as my contracts were all upgraded over the phone and mostly from your agents haggling me to upgrade. So when I call in to complain I get told why did I not read my contract. well I will tell you why, it is because in was told telephonically that the contract was for 24 months. So it boils down to the fact that I am LOCKED into a contract for 24 months that you can increase at your will because that is what the fine print says. You may be legal but it is not ethical as I don't have a choice. the increase should be on expiration of the 24 months. I am going to advertise to the world how ********* this is. I will start off by going to hello peter [URL Removed] but I do realise that you people ignore that and from there I will place tiny adds as well as write to magazines etc as you should not be allowed to TRAP people into 24 month contracts that you can change at will. I have tried sending a complaint to the Vodacom complaints line that the call centre lady told me to do and obviously two days later it was returned not being able to connect. ... Vodacom PLEASE CALL ME!!!

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 11:39
Official
Hello Mark Vincent,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team