VI
Vincent I

1 reviews | Active since Nov 2019

31 May 2021, 19:28

Vodacom bullies like a drug Cartel.

Would i reccomend Vodacom to my family and friends? NO, not even to my worst enemy. I was unhappy with their service, ended up closing and settling my account to free myself from the horrible experience. This is the 3rd month since I settled my account but it is still reflecting on my credit report with arrears. Apparently vodacom has not sent any updates to credit bureaus. I have been berging them for months now but they dont take it serious bcs I alr3ary paid the money in full. Customers don't really matter. It is hard to really close accounts than it is to open one. They are basically like a drug cartel. You can't leave peacefully. I paid full settlement to free myself but they refuse to send the same updates to credit bureaus wowww

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2021, 07:04
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team