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Tshepo M

1 reviews | Active since Apr 2021

25 Apr 2021, 08:55

Vodacom, bullies and *********

Vodacom has not being debuting my account and their reason was its because they changed me to a cash payer. I called in to inform them that I'm in another country and gave them permission to debit the areas and activate my roaming account.

They took their money and did not bother to remove my account from arrears status. I called in again this morning 25th May and got another below par agent with a stinking attitude who did not help but told me to speak to billings, and guess what... Billings are not available.

So now I am stuck in another country and cannot transact or use my account because I am not getting OTPs because my service provider doesn't care! This is after they took R2 287 just a week ago from my account, I'm pretty sure they are being run by government because such incompetence can only be allowed there

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2021, 12:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TM
Tshepo M's update25 Apr 2021, 12:43
Reviewer Update
On what number? If you cared to read my report you would have seen that I'm in another country and since the issue has to do with international roaming how the hell are you planning on this consultant getting hold of me? Are You going to send smoke signals from Johannesburg?