1 reviews | Active since Mar 2017

08 Mar 2017, 10:26

Vodacom = Bull**** service

<p>My dad passed away in December. I went into the Canal Walk customer DON'T care store with all the paperwork to transfer the contract on to my name. In Ferbruary I went in again. Had to complete all the paperwork AGAIN. I've gone into the store and spoken to managers, I've called the stores and spoken to managers. I've been promised call backs. In almost 3 months I have not received 1 call from any vodacom staff member. NOT ONE!!! Yet I get messages from Vodacom telling me my account is in arrears and I have to go into a store to pay it when it could already have been coming off my bank account. THE OWNER OF THE PHONE IS DEAD YOU *****S. Why do you still send messages for my dad to pay the account!? It should be on my name and I should be paying it! I'm changing to another service provider once this is sorted if it ever gets sorted.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2017, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team