vodacom BULL**** Service!

<p>ive been a loyal customer since the day i activated my contract which is about 2 years,i never missed a payment since, i cancelled my contract a month ago , a idiot on the other side of the line offered me a data upgrade which i agreed 2, i asked him if it was a month to month contract, he joyfully told me it was,unknowingly it was an upgrade for 2 years fixed, later in the week my cell lcd broke, and i was forced to apply for an upgrade which i couldnt receive at a vodacom branch parow cape town due to my "data upgrade status" i called back and forth requesting for a cancellation and reversal inorder for me to receive a new cell, *********** agents at vodacom help line told me the reversal was done and it was cancelled, however the system will take a few weeks to update before i can get a new phone (at this point i was ****ed) ive been without a phone 4 weeks , i eventually lost interest and moved on, today a lady at vodacom store calls me asking if im still interested in an upgrade as nothing has been done!!!!, i should contact vodacom help line,(****ed to the max once again!!!!) i called vodacom help line and escalated the matter once again!! ever since im waiting fo someone to contact me,its nearly time for my debit order 2 process(im sure they will be the first to debit!!!! for data im not using as im phoneless!!!!! ... ive been explaining my situation over and over again !!!!!! at this point im overwhelmed, tired and drained!!!!! someone please call 911 i need help!!!! nothing still hasnt been done!!!!!!! pathetic service!!!! </p>