Vodacom Bull

Vodacom is honestly starting to **** me off. I don’t know if you enjoy seeing me complain or calling you guys, but since December last year I have been complaining, and now I have to do it again. Please work on your communication skills because they definitely suck. Firstly, in December last year, I upgraded my contract. What I asked for was never ordered, and later I was told that the iPhone 13 was out of stock. After that, you delivered a Vivo phone, which is something I never asked for. Mind you, I was told that the Vivo would be my backup phone since I was supposedly taking two iPhone 13s, which I never received. Instead, only the Vivo was delivered. Secondly, I called to ask what the way forward was since I never received the iPhone 13s I requested. I was also contacted regarding my first HelloPeter complaint, where I was told that you apologized for the entire mess and that the agent would be dealt with. I was then advised to wait a week so that I could qualify to upgrade again, since I had returned the phone I never asked for. After a week, I was told that I could upgrade again. This time, I requested iPhone 15s, as the iPhone 13s were still out of stock and because the first upgrade order was never placed. Now I am being told that I have contracts for both iPhone 15s and iPhone 13s. When I asked how this was possible, I was told that the number *** has the iPhone 13 contract. That number was blocked by Vodacom three years ago, and I have repeatedly explained that it does not work because you blocked it yourselves. Lastly, I am paying for two SIM cards, including 071 352 110, which I was never given. Despite this, I am still being billed for it. When I asked for it to be cancelled, I was told that it cannot be cancelled. I was then told that the SIM cards would be delivered to me at no charge, but I am almost certain that I will be charged for the delivery and that I will once again receive the wrong SIM cards with incorrect numbers. I am honestly exhausted by Vodacom’s nonsense. When it comes to payments, I always make sure they are paid on time, yet I cannot get proper service in return.