JH
Jacques H
1 reviews | Active since Nov 2014
09 Oct 2024, 10:54
Vodacom BS!!
Pathetic service. I moved from iphone 15 to 16, one number connected to my watch. Now I am billed for a service that is not working? How can Vodacom justify this ********* business behaviour? How can I be charged for something they have a technical issue with? This is not acceptable and the Ombudsman need to investigate Vodacom for these ********* deals
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Oct 2024, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2024, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2024, 11:32Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2024, 11:32
Official
Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
JH
Jacques H's updateReviewer Update
15 Oct 2024, 14:42Yes but the issue was not resolved. The feedback is hopefully it should be resolved by the end of this week. Who knows!!
JH
Jacques H's update15 Oct 2024, 14:42
Reviewer Update
Yes but the issue was not resolved. The feedback is hopefully it should be resolved by the end of this week. Who knows!!
JH
Jacques H's updateReviewer Update
21 Oct 2024, 20:08Issue still not resolved. Your Vodacom OneNumber service is no longer available, from now on you will not be able to utilise your device for any cellular based service. Nice. Ticket closed! Wow!
JH
Jacques H's update21 Oct 2024, 20:08
Reviewer Update
Issue still not resolved. Your Vodacom OneNumber service is no longer available, from now on you will not be able to utilise your device for any cellular based service. Nice. Ticket closed! Wow!