SH
Sheila H

1 reviews | Active since Apr 2018

06 Apr 2018, 15:01

Vodacom Brookside Mall *******.

Feeling **********. I upgraded my and my husband's celphone contract at Brookside Mall vodacom and bought a cover for both of our phones at not time was I told that there was a cover in the box when I discovered at home that there were covers I took the covers back and was denied a refund both covers come to R398.00. Surely this is not sure as we were never in formed. When asking if we could upgrade another covers tract with the monies that had been spent we were told we had to buy accessories.

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Replies (2)
Vodacom
Vodacom's reply06 Apr 2018, 16:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2018, 10:16
Official

Dear Sheila

Kindly be advised that we have emailed you for more info, so that we can assist with your complaint.

Kind Regards

DL