Vodacom Brooklyn store and bad management

Good day Vodacom

Firstly, Billy as the manager of the store who has sent an email requesting to be provided with more details on the devices we are enquiring about has handled this complaint poorly. When management is included in escalations, we expect our fitu in customer services to be restored but clearly Vodacom stores exercise different values in some instances.

The services we have been receiving from Vodacom of late specifically from the Brooklyn store has been appalling to say the least. Your agents have been advising that they have been attempting to contact us of which is not true as we have records from our side of our call attempts to Vodacom including your details as the manager and our calls always go unanswered and nobody ever gets back to us. This furthermore makes us question the culture of the store and its leadership..

Please ensure that this matter is resolved as soon as possible or we will be terminating our personal and business contracts with Vodacom and moving to a different service provider that attends to customer grievances with a sense of urgency.

We bought a phone and tablet from Vodacom Brooklyn store and these were supposed to have been delivered with a 2* smart watches.

The watches never arrived and I kept on calling the store on this to enquire about this. Eventually we went to the store twice and and the second time we were was with a mouse but the ladies who were assisting me advised the watches have not arrived. I was being assisted by two ladies named Jo-anne and Hope from the Brooklyn store.

They kept on telling me that the watches are out of stock and I am not certain how is that our problem and now these watches have been out of stock for 3 months.

We are approaching a month since we have been escalating email after email and all we receive is acknowledgements of our emails and that we will be contacted but even your resolutions department is simply failing to resolve this for us.

We are working professionals who do not have the leisure of time to always visit the store and your store should be ensuring this is attended to and we are updated on the progress of our grievance.

Should we not receive any communication we have decided that we will be escalating this matter to the Ombudsman to receive the deserving attention.

Please call us on ***