VODACOM BROOKLYN PATHETIC SERVICE

We aim to put each and every South African in touch with the Vodacom experience.... This is not the case at Vodacom Brooklyn. I actually think it is easier to pull a tooth without anaesthetic. All I wanted was a router with data which was suppose to be available within 1 - 3 hours. I started the journey with Vodacom in Brooklyn on 27 August 2019 - after 6 store visits, numerous calls and endless waiting I am eventually able to access the wifi. There are promises to call you back, everything takes 1-3 hours, even the Manager Craig does not call back. One of the consultants even put the phone down on me when I insisted on speaking to someone. Not even to speak about the service in the store (yes, there are helpful people) but I sat with a consultant who was 'tired of some guy who was taking out his bad mood S**t on her'. When I asked for help in removing the sim pin, I was told that she does not have a phone but I can do it at home. Where is the service? Its like I they are doing me a favour! I NEVER complain about service but to be honest, between VODACOM BROOKLYN and TELCOM I am pulling my hair out. They promise the world but if only they could do what they say they will.