Vodacom Broken promises as per Normal i Guess not giving a dam about a Consumer

if i could give a Zero star i would I app**** for Vodacom fibre in the Residence where i stay ( Complex ) and i explained to them that the Body Cooperate will not allow any company to trench inside the Premises. They said they dont have to go through the complex to get me my access as the Gentleman that came to do a site inspection stated that they will extend from the box which is literally no less than 5m from the main entrance of my complex to outside my Unit wall which is Municipal Ground. Thats when i stated perfect and a Guarantee was given that i would be up and running with Fibre within a week , and that was about 2 / 3 weeks ago , since then ive been phoning in and asking for update after update with promises of people getting back to me and Guess what i guess Vodacom dont care about getting back to consumers and the countless promises made to them Because i had to literally phone each and everyday for a update and stated that someone will get back to you and to my surprise no updates.

I have spoken to 2 so called TL's Faziel and Brenton with no helping with my situation , i get told fibre is live in my area but they cannot run a single line connection to me after i was guaranteed by the site specialist that it wont be a problem now i get told theres nothing we can do for you and thats that.

I wouldnt of app**** or gone further with my SO if they didnt promise me connection or that not trenching in my complex would've been an issue

what is the issue with running 1 single cable from the box on the Perimeter walls into my Garden and into my Residence because i am in a ground unit that is 50 odd meters from the Fibre box outside our Main Gate.

Can someone get back to me and give me What i was Guaranteed and Promised or does Vodacom honestly not give any **** about consumers anymore because they make enough money, dont make promises to consumers and then not get back to them becuase i had to phone in again to my Surprise to find out the latest update after being told BO will def be in touch with me

Please grab every single phone Recording and see for yourself that Vodacom or the people that work for Vodacom can get away with anything and all promises;

Was Told Escalation was Sent to Jade (Project manager ) and a promise to be called back but i never was only people to call me back were the 2 TL's.