Vodacom broke the TCF law and stole from me

VODACOM SHOULD BE SHUT DOWN

TCF LAW BROKEN I WAS **** TO VODACOM STOLE MY MONEY AND NOW TRYING TO TRICK ME INTO A DEAL HOW ON HOLD FOR 35MINS WITH NOW RESOLUTION I have been a client with Vodacom since 2006, however to upgrade my contract has been a pain, since mid last year I have been trying to upgrade my cellphone contract, however the vodacom contract is more expensive than MTN, I have vodacom the opportunity to match the deal, however I have it in writing that I should cancel my contract and move over to MTN.

In December 2020 I tried to cancel my contract, I sent through numerous emails with no replies, I call in and spoke to Shadhir, who advised me vodcom received my emails and will try to match the deals now after months and the stores tell me they can't, they will also log a service call as my contract expired and revert to the full amount, which was R1400 more than they suppose to deduct.

I would get a call the follow week for the deal match.

After 3 weeks of trying to get through to the vodacom center cause the number just rings and keeps u in the ivr, I spoke to Lee on Friday, she advised me that she escalated to Shadhir to call me back and to her match, call was suppose to happen at 3, at 3:30 I called back.

Spoke to another consultant who advised me due to covid the manager cant use he head set, so does the manager not have his own, and also she can't transfer calls, what call center cannot transfer calls. I told her I was not hanging and magically now a manager could come on the line. I was on hold for 35mins when Kevin from complaints called me.

Kevin gave me a deal for the S21 yet I asked for a S20. He also told me that he will escalate my refund and email me. I told him call me back on Monday.i told Kevin, been with vodacom since 2006, dont want to over commit and default on payments, I have never missed a payment.

This morning I get a call, from someone else, cause Kevin was on leave 1. Older phone is more expensive than the new phone due to promotion. 2. Deal match cant me done. 3. Kevin did not inform me the phone was out of stock 4. Need to call another department to receive the calls from Friday as the information given was lies, and breaks TCF LAW, agents just lie to customers, paying customers. 5. Agent advise me nothing was done to correct vodacom *****ing money from me. 6.No email regarding my refund.

I just asked for my contract to be canceled, stopping using vodacom, they **** to me, stole my money and have no respect or loyalty towards clients, yet we the reason u guys are around