Vodacom Broadband Internet service

I have a 3G Vodacom Broadband contract for a couple of years, that was working perfectly, until 1 July 2015 when all of a sudden it was not possible to check data balance and availability on My Account anymore as it seems to be stuck, I went to a Vodacom shop, but did not receive any assistance but was only told to take SIM out of 3G and put it in my phone which will give me the balance by dialling a certain number. Now first off all that is not acceptable to me so I e-mail the Vodacom customer service on 1/7/2015 explaining my problem, and received an answer on 3/7/2015 requesting information to prevent *****. Query number 003x~P4L was given to me and I e-mail the information required to them. On 6/7/2015 I received an e-mail back detail not completed so I send the information as requested. 8/7/2015 I received an answer from Vodacom explaining to me how the system works! 10/7/2015 I e-mailed back explaining that they do not understand what I am trying to say, I know how the system works but there is a technical problem from their side. 10/7/2015 Vodacom e-mail back with message \Query send to the relevant department"with Ref S3-8AE80-0AlB which does not mean anything as no respon"""